Associate Manager, Retail: Lead Team & Brand Experience

J.Crew Factory; Woodstock (GA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

60% employee discount

PTO + holidays

401(k) match

Insurance (medical/dental/vision/life)

Lifestyle discounts

Job summary

J.Crew Factory is seeking an Associate Manager to join our leadership team in a retail environment. You will drive profitability by delivering outstanding customer connections and brand loyalty while coaching and developing team members.

You will own a key area of the store operations, collaborate with the Store Director, and be prepared to cover additional roles on the sales floor to ensure operational excellence and memorable shopping experiences.

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Brand & customer focus

Teamwork

Flexibility

Courtesy

Problem solving

Scheduling flexibility

Physical stamina

Job description

J.Crew Factory is seeking an Associate Manager to join our leadership team in a retail environment. You will drive profitability by delivering outstanding customer connections and brand loyalty while coaching and developing team members.

You will own a key area of the store operations, collaborate with the Store Director, and be prepared to cover additional roles on the sales floor to ensure operational excellence and memorable shopping experiences.