Store Leader & Customer Experience Coach

J.Crew Group; Frisco (TX); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Merchandise discounts

Personal development

Volunteer program

Insurance benefits

Time off

401(k) plan

Job summary

J.Crew Group is seeking an Assistant Manager to lead a team on the selling floor, foster genuine connections with customers, and drive loyalty to the brand. You will coach staff, model excellent service, and help optimize daily operations to meet sales goals.

You will partner with leadership to adjust actions as needed and cover shifts when required, contributing to a positive, fashion-forward store culture.

Qualifications

• High school diploma or equivalent combo of education and experience.
• 2+ years of experience in retail or similar scope.

Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

Skills

Customer service

Sales

Communication

Education

High School Diploma

Job description

J.Crew Group is seeking an Assistant Manager to lead a team on the selling floor, foster genuine connections with customers, and drive loyalty to the brand. You will coach staff, model excellent service, and help optimize daily operations to meet sales goals.

You will partner with leadership to adjust actions as needed and cover shifts when required, contributing to a positive, fashion-forward store culture.