Store Team Lead - Brand & Customer Experience

J.Crew Factory; Mountain Brook (AL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

Up to 60% discount on branded product

401(k) plan with company matching

Medical and Prescription coverage

PTO and holidays

Entertainment, travel, fitness, and…

Job summary

J.Crew Factory in United States seeks an Assistant Manager to join the leadership team, driving profitability through customer connections, brand loyalty, and community engagement.

You will coach the sales team, collaborate with leadership to adapt strategies, and ensure smooth operational support as needed. This role requires flexibility, strong problem-solving, and a passion for fashion.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds

Responsibilities

• Support Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service focus

Team leadership

Tools

POS systems

Store operations software

Job description

J.Crew Factory in United States seeks an Assistant Manager to join the leadership team, driving profitability through customer connections, brand loyalty, and community engagement.

You will coach the sales team, collaborate with leadership to adapt strategies, and ensure smooth operational support as needed. This role requires flexibility, strong problem-solving, and a passion for fashion.