Store Lead – World‑Class Service & Team Growth

Williams-Sonoma, Inc.; Lynnfield (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Job summary

Williams-Sonoma, Inc. in Lynnfield, MA is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals through World-Class service. The role models customer relationships and ensures staff coverage across the store.

Responsibilities include leading the team, maintaining staffing, coaching on service and product knowledge, and ensuring a positive customer experience consistent with our People-First culture. Full-time opportunities available.

Qualifications

• Excellent communication, organization and leadership skills.
• Strong critical thinking to identify challenges and act quickly.
• Great time management and ability to juggle multiple tasks.

Responsibilities

• Lead store team to deliver World-Class service and exceed sales goals.
• Maintain staffing coverage on sales floor with a customer-focused approach.
• Coach staff on customer service, selling skills and product knowledge.

Skills

Customer service

Leadership

Communication

Staff scheduling

Education

Retail management experience

Job description

Williams-Sonoma, Inc. in Lynnfield, MA is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals through World-Class service. The role models customer relationships and ensures staff coverage across the store.

Responsibilities include leading the team, maintaining staffing, coaching on service and product knowledge, and ensuring a positive customer experience consistent with our People-First culture. Full-time opportunities available.