Store Lead & Talent Coach – Customer Experience

The Children's Place; Chicago (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Sick Time

Employee Discount

401(k) and company match

Wellness Reimbursement

Adoption Assistance

Backup care

Job summary

The Children’s Place in Rosemont, IL is seeking a Store Lead to support the Store Leadership Team by managing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD).

You will represent the brand, engage customers, maintain store standards, and support teamwork and employee development, delivering exceptional service and driving store profitability while upholding Brand integrity.

Qualifications

• High school diploma or equivalent.
• 1-3 years previous retail experience.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations.
• Partners with Store Manager to address performance concerns with associates.
• Support and participate in all company training and development initiatives.
• Foster a positive work environment and provide direct, objective feedback in a timely manner.
• Assess performance and provide feedback during daily and annual reviews.
• Motivate and inspire associates to build brand loyalty and a positive store environment.
• Model exceptional customer service and uphold brand standards on the sales floor.
• Represent the company professionally and positively.
• Support management to maximize productivity through knowledge, service and store initiatives.
• Participate in the Leader on Duty program by delivering an exceptional shopping experience and driving profitability while managing payroll.
• Process payroll weekly and adjust schedules as needed.
• Maintain a clean, organized stockroom and adhere to policies.
• Ensure Environment (CRE) Standards & Safety requirements are met.

Skills

Customer engagement

Detail oriented

Task prioritization

Team environment

Effective communication

Self-development

Time management

Organizational skills

Microsoft Office

Internal applications

Flexible scheduling

Lifting up to 50 lbs

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Children’s Place in Rosemont, IL is seeking a Store Lead to support the Store Leadership Team by managing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD).

You will represent the brand, engage customers, maintain store standards, and support teamwork and employee development, delivering exceptional service and driving store profitability while upholding Brand integrity.