Store Lead: Customer Experience & Talent Coach

The Children's Place; Town of Hempstead (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

The Children's Place in Valley Stream, NY is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). You will represent the brand, engage customers, maintain store standards, and assist in employee development.

Responsibilities include coaching associates, addressing performance concerns with the Store Manager, supporting training initiatives, and delivering outstanding service that builds

Qualifications

• High school diploma or equivalent.
• 1–3 years retail experience.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through coaching and training of associates.
• Partner with Store Manager to address performance concerns with associates.
• Support and participate in company training and development initiatives.
• Foster a positive work environment and provide feedback in a timely manner.
• Motivate and inspire associates to build brand loyalty and create a positive store environment.
• Participate in Leader on Duty (LOD) program to enhance customer experience and store profitability.

Skills

Customer engagement

Detail oriented

Prioritise tasks

Teamwork

Performance feedback

Self-development

Effective communicator

Adaptability

Time management

Microsoft Office

Internal applications

Flexible schedule

Weekend availability

Physical mobility

Education

High school diploma or equivalent

Tools

Microsoft Office

Store POS systems

Job description

The Children's Place in Valley Stream, NY is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). You will represent the brand, engage customers, maintain store standards, and assist in employee development.

Responsibilities include coaching associates, addressing performance concerns with the Store Manager, supporting training initiatives, and delivering outstanding service that builds