Store Lead: Open/Close & Customer Experience

Walgreens Co.; Shawano (WI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking staff to open and close the store when management is not present, starting up systems, handling cash, and ensuring the floor and stock room are ready for business. You will handle returns, refunds, and provide change at registers while delivering a distinctive customer experience.

The role involves engaging customers, coaching team members on service best practices, and supporting inventory, pricing, and back-room operations to maintain a well-organized store.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evening and weekend hours.
• Prefer knowledge of store inventory control.
• Obtains and maintains PTCB or ExCPT certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring the floor and stock room are ready.
• Engages customers and patients, greets and assists with products and services, resolves issues for a positive experience.
• Registers all related sales, handles price verifications, voids, and cash handling, and maintains accurate records.

Skills

Leadership experience

Retail key holder

Customer service

Education

PTCB or ExCPT certification or pharmacy license

Job description

Walgreens is seeking staff to open and close the store when management is not present, starting up systems, handling cash, and ensuring the floor and stock room are ready for business. You will handle returns, refunds, and provide change at registers while delivering a distinctive customer experience.

The role involves engaging customers, coaching team members on service best practices, and supporting inventory, pricing, and back-room operations to maintain a well-organized store.