Store Lead: Customer Experience & Operations

Walgreens Co.; Pasadena (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a Store Associate to open/close the store when management is unavailable, handle cash and returns, and ensure floor readiness. You will engage customers, resolve issues, and support inventory control and price signage to deliver a distinctive Walgreens experience.

The role emphasizes teamwork, adherence to policies, and proactive customer service across all departments. Training and development opportunities are provided to enhance performance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store, handles cash, and ensures floor and stock room readiness.
• Completes product returns, refunds, and cash handling with accuracy.
• Engages customers to provide a positive experience and assists with store operations.
• Maintains inventory accuracy and price signage.
• Supports pharmacy-related window operations as needed.
• Ensures compliance with state laws regarding regulated products.

Skills

Leadership experience

Retail key holder

English fluency

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens Co. is seeking a Store Associate to open/close the store when management is unavailable, handle cash and returns, and ensure floor readiness. You will engage customers, resolve issues, and support inventory control and price signage to deliver a distinctive Walgreens experience.

The role emphasizes teamwork, adherence to policies, and proactive customer service across all departments. Training and development opportunities are provided to enhance performance.