Store Lead: Omni-Channel & Customer Experience

Gap Inc.; Carlsbad (CA); On-site; USD 22,000 - 29,000; Full time

Job summary

Gap Inc. in Carlsbad, CA is seeking a store teammate to support the leadership team by performing assigned tasks, modeling the brand's selling behaviors, and driving a best-in-class customer experience.

You will educate customers on loyalty programs, help ensure tasks are completed efficiently, collaborate with colleagues, and maintain compliance while leveraging omni-channel tools to serve shoppers.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand’s selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Gap Inc. in Carlsbad, CA is seeking a store teammate to support the leadership team by performing assigned tasks, modeling the brand's selling behaviors, and driving a best-in-class customer experience.

You will educate customers on loyalty programs, help ensure tasks are completed efficiently, collaborate with colleagues, and maintain compliance while leveraging omni-channel tools to serve shoppers.