Retail Team Lead: Customer Experience & Sales

Gap; Prosper (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Merchandise discount (50%/Gap brands)

Competitive PTO

Volunteer hours (up to 5 hrs/月)

401(k) with company match (up to 4%)

Employee stock purchase plan

Medical/dental/vision insurance

Career growth opportunities

Job summary

Gap is seeking a store team member to support leadership and deliver a best-in-class customer experience. You will role model selling behaviors, educate customers on loyalty programs, and collaborate with staff to meet daily goals.

Your contribution includes maintaining productivity, participating in opening/closing procedures, and leveraging omni-channel tools to ensure a seamless shopping journey.

Qualifications

• Provide excellent customer service and foster a positive work environment.
• Communicate expectations clearly to team and customers.
• Demonstrate flexibility to meet business needs, including varied shifts.
• Collaborate effectively with leadership and employees to complete tasks.

Responsibilities

• Treat all customers and employees with respect to contribute to a positive work environment.
• Educate customers about loyalty programs to promote customer retention.
• Role model brand selling behaviors with every customer to ensure exceptional experience.
• Support sales leader during non-peak hours with customers as the primary focus.
• Collaborate with the store leadership and staff to complete tasks timely and efficiently.
• Develop product lifecycle expertise and share with the team.
• Assist with opening/closing checklists and after-hours tasks as needed.
• Leverage omni-channel tools to provide a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Customer service

Communication

Flexible schedule

Team collaboration

Lift up to 30 pounds

Job description

Gap is seeking a store team member to support leadership and deliver a best-in-class customer experience. You will role model selling behaviors, educate customers on loyalty programs, and collaborate with staff to meet daily goals.

Your contribution includes maintaining productivity, participating in opening/closing procedures, and leveraging omni-channel tools to ensure a seamless shopping journey.