Retail Team Lead – Customer Experience & Sales

Gap; Novi (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteering hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Gap is seeking a team member to support store leadership in delivering an exceptional customer experience. You will educate customers on loyalty programs, role-model brand selling behaviors, and assist with omni-channel tasks to ensure smooth operations.

You will contribute to a positive work environment, adapt to a flexible schedule, and help maintain store standards while building product knowledge and helping customers find the right items.

Qualifications

• Clear communication and customer service mindset.
• Ability to use technology to engage customers.
• Willingness to work a flexible schedule including holidays and weekends.
• Comfort lifting up to 30 pounds.

Responsibilities

• Assist store leadership in driving selling behaviors and productivity.
• Educate customers about Gap loyalty programs.
• Deliver a best-in-class customer experience on every visit.
• Support opening/closing checklists and store tasks outside peak hours.
• Collaborate with team to ensure tasks are completed efficiently.
• Leverage omni-channel tools to provide a frictionless shopping experience.

Skills

Clear communication

Tech savvy

Customer service

Flexible schedule

Lift 30 pounds

Brand knowledge

Tools

POS system

Job description

Gap is seeking a team member to support store leadership in delivering an exceptional customer experience. You will educate customers on loyalty programs, role-model brand selling behaviors, and assist with omni-channel tasks to ensure smooth operations.

You will contribute to a positive work environment, adapt to a flexible schedule, and help maintain store standards while building product knowledge and helping customers find the right items.