Retail Team Lead — Customer Experience & Sales

Gap Inc; United States; On-site; USD 16,531 - 24,796; Full time

Job summary

Gap Inc. is seeking a customer-focused associate to support store leadership by performing assigned functional tasks and role-modeling selling behaviors. You will help deliver a best-in-class customer experience by guiding customers and collaborating with team members.

This role emphasizes leading processes, maintaining productivity, and ensuring tasks are completed efficiently, including opening/closing duties and leveraging omni‑channel channels for a seamless shopping experience.

Responsibilities

• Consistently treats all customers and employees with respect and contributes to a positive work environment.
• Promotes customer loyalty by educating customers about loyalty programs.
• Leads by role modeling Gap Inc’s selling behaviors with every customer to deliver an exceptional customer experience.
• Supports sales leader during non-peak hours, with the customer as the primary focus.
• Collaborates effectively with employees and ensures work tasks are completed in a timely and efficient manner.
• Builds and shares expertise in the product lifecycle.
• Supports completion of work before or after store hours, including opening/closing checklists.
• Leverages omni‑channel to deliver a frictionless customer experience.
• Ensures all compliance standards are met.

Job description

Gap Inc. is seeking a customer-focused associate to support store leadership by performing assigned functional tasks and role-modeling selling behaviors. You will help deliver a best-in-class customer experience by guiding customers and collaborating with team members.

This role emphasizes leading processes, maintaining productivity, and ensuring tasks are completed efficiently, including opening/closing duties and leveraging omni‑channel channels for a seamless shopping experience.