Store Lead: Customer Experience & Team Coach

Athleta; Carmel-by-the-Sea (CA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

50% off merchandise

Competitive PTO

Volunteer hours

401(k) matching

Employee stock purchase plan

Medical/dental/vision/life insurance

Job summary

Athleta, a Gap Inc. brand, is seeking a store role in Carmel-by-the-Sea to support leadership in delivering a best-in-class customer experience. You will drive selling behaviors, educate customers on loyalty programs, and collaborate with team members to maintain store productivity.

You will contribute to a positive environment, assist with omni-channel experiences, and help ensure opening/closing routines and compliance. This role emphasizes flexibility and customer focus.

Qualifications

• Strong customer service experience and ability to educate customers about loyalty programs.
• Able to work a flexible schedule including holidays, evenings, weekends.
• Ability to lift up to 30 pounds and move around store.
• Excellent communication and teamwork skills.

Responsibilities

• Treat all customers and employees with respect; contribute to a positive work environment.
• Educate customers about loyalty programs to promote engagement.
• Become an expert in the brand's selling behaviors and model these with every customer.
• Support sales leader during non-peak hours with the customer as the primary focus.
• Collaborate with store leadership to ensure tasks are completed efficiently.
• Build and share expertise in the product lifecycle.
• Complete opening/closing checklists and assist outside operating hours when needed.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Flexibility

Teamwork

Physical stamina

Tech savvy

Tools

POS system

Omni-channel

Job description

Athleta, a Gap Inc. brand, is seeking a store role in Carmel-by-the-Sea to support leadership in delivering a best-in-class customer experience. You will drive selling behaviors, educate customers on loyalty programs, and collaborate with team members to maintain store productivity.

You will contribute to a positive environment, assist with omni-channel experiences, and help ensure opening/closing routines and compliance. This role emphasizes flexibility and customer focus.