Retail Team Leader – Customer Experience & Omnichannel

Gap; Huntington Station (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan

Employee stock purchase plan

Health insurance

Job summary

Gap is seeking a retail associate to support store leadership, role-model selling behaviors, and deliver a best-in-class customer experience. You will promote loyalty programs, ensure tasks are completed efficiently, and collaborate with colleagues to meet goals.

The role emphasizes flexible scheduling, strong communication, and the ability to work in a fast-paced retail environment while delivering excellent service.

Qualifications

• Proven ability to provide excellent customer service and contribute to a positive work environment.
• Clear communication of expectations and instructions.
• Comfort with using technology to engage customers and complete tasks.

Responsibilities

• Treat customers and employees with respect to foster a positive work environment.
• Educate customers about loyalty programs to build repeat business.
• Role model Gap selling behaviors with every customer to ensure an exceptional experience.
• Support sales leaders during non-peak hours with customers as the primary focus.
• Collaborate with store leadership to ensure timely completion of tasks.

Skills

Customer service

Communication

Technology literacy

Flexibility

Job description

Gap is seeking a retail associate to support store leadership, role-model selling behaviors, and deliver a best-in-class customer experience. You will promote loyalty programs, ensure tasks are completed efficiently, and collaborate with colleagues to meet goals.

The role emphasizes flexible scheduling, strong communication, and the ability to work in a fast-paced retail environment while delivering excellent service.