Store Lead: Guest Experience & Ops (Full-Time)

UDF-MyScoop Branding; Milford (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

UDF-MyScoop Branding in Milford, OH is hiring an Assistant Manager to lead daily guest service and store operations. You will guide associates, ensure compliance with laws and company policies, and uphold the Hi Five Guest Experience during your shift.

The role requires coaching staff, managing store administration, and maintaining a welcoming environment while ensuring accurate POS and cash handling. Must be able to work 37-40 hours weekly across first, second, or third shifts.

Qualifications

• Customer service excellence and guest-focused approach.
• Ability to coach and supervise shift teams.

Responsibilities

• Coaching and training of Shift Leaders and Guest Services Associates.
• Ensure safe and efficient operation of each shift and compliance with policies.
• Maintain store conditions and greet Guests to deliver The Hi Five Guest Experience.

Skills

Customer service

Team leadership

Job description

UDF-MyScoop Branding in Milford, OH is hiring an Assistant Manager to lead daily guest service and store operations. You will guide associates, ensure compliance with laws and company policies, and uphold the Hi Five Guest Experience during your shift.

The role requires coaching staff, managing store administration, and maintaining a welcoming environment while ensuring accurate POS and cash handling. Must be able to work 37-40 hours weekly across first, second, or third shifts.