Store Lead: Growth, Coaching & Service

TD; Boston (MA); On-site; USD 79,000 - 118,000; Full time

Job summary

TD Bank Allston is seeking a Store Manager I to lead and grow the Consumer Banking store. You will coach the team, manage deposits/loans, and drive referrals to specialists to meet customer needs while delivering strong shareholder value.

The role requires strong leadership, financial analysis, and communication skills, with a focus on risk-aware operations and excellent customer service in a dynamic retail banking environment.

Qualifications

• Undergraduate degree or equivalent experience.
• 3+ years relevant experience in retail, customer service, and/or financial services.
• Business development skills, including ability to conceptualize and implement strategies.
• 1+ years leadership and coaching experience required.
• Small Business and Consumer lending experience preferred.
• Knowledge of Bank product lines and services as well as store operations.
• Strong financial analysis skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office suite.
• Notary License (preferred).

Responsibilities

• Leads, coaches and develops the store team to deliver a legendary customer experience.
• Oversees growth of the store portfolio focusing on deposits, loans and fees.
• Acts as escalation point for issues raised from customers or partners.
• Originates loan applications, handles lending conditions and closings.
• Maintains an active NMLS registration status.
• Manages scheduling and day-to-day operations to meet store goals.

Skills

Financial analysis

Presentation

Communication

Leadership

MS Office

Notary License (preferred)

Education

Undergraduate degree

Notary License (preferred)

Tools

Microsoft Office

Job description

TD Bank Allston is seeking a Store Manager I to lead and grow the Consumer Banking store. You will coach the team, manage deposits/loans, and drive referrals to specialists to meet customer needs while delivering strong shareholder value.

The role requires strong leadership, financial analysis, and communication skills, with a focus on risk-aware operations and excellent customer service in a dynamic retail banking environment.