Store Manager II: Growth & Customer Experience Lead

TD; Georgetown (MA); On-site; USD 91,000 - 136,000; Full time

Job summary

TD Bank in Georgetown, MA is seeking a Store Manager II to lead our Consumer Banking store, driving deposits, loans, and derived revenue. You will coach a talented team to deliver a legendary Employee and Customer Experience while achieving shareholder value through referrals and solutions.

The role requires deep knowledge of banking operations, risk management, and people leadership to grow the store and deepen customer relationships, with a focus on delivering the best advice to customers.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years supervisory leadership in retail/financial services.
• 4+ years business development and strategy experience.
• 4+ years leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and store operations.
• Strong financial analysis and communication skills.
• Notary license preferred.

Responsibilities

• Promotes a positive customer and colleague experience through leadership of service and advice teams.
• Leads, coaches and develops store teammates to meet service and sales objectives.
• Oversees scheduling to meet customer demands and store goals.
• Manages risk and ensures compliance with bank policies.
• Recruits and develops talent to build a high performing team.
• Partners with specialists to grow deposits, loans and referrals.

Skills

People management

Leadership

Customer service

Communication

Financial analysis

Notary license

Education

Undergraduate degree

Supervisory leadership experience

Small Business and Consumer lending experience

4+ years leadership experience

Tools

Microsoft Office

Job description

TD Bank in Georgetown, MA is seeking a Store Manager II to lead our Consumer Banking store, driving deposits, loans, and derived revenue. You will coach a talented team to deliver a legendary Employee and Customer Experience while achieving shareholder value through referrals and solutions.

The role requires deep knowledge of banking operations, risk management, and people leadership to grow the store and deepen customer relationships, with a focus on delivering the best advice to customers.