Banking Store Manager I: Growth & Customer Experience

TD Bank Group (TD); Boston (MA); On-site; USD 79,000 - 118,000; Full time

Job summary

The Store Manager I at TD Bank Group (TD) in Allston, Massachusetts leads a small store team to grow deposits and loans while delivering exceptional customer experiences and maintaining TD’s brand standards.

The role requires coaching and developing staff, managing performance, and guiding customers to the right specialists to meet their financial goals, with emphasis on risk-aware operations and strong community presence.

Qualifications

• Undergraduate degree or equivalent experience required.
• Notary License (preferred).
• 1+ years leadership and coaching experience required.
• 3+ years relevant experience in retail, customer service, or financial services.

Responsibilities

• Leads the service and advice team to deliver positive customer and colleague experiences.
• Coaches the team on services, products, and sales conversations to improve the customer experience.
• Resolves customer issues following problem resolution guidelines and participates in negotiation when needed.
• Promotes the TD Bank brand in the community through groups and initiatives.
• Builds relationships by addressing customer needs and providing proactive financial guidance.
• Helps achieve service targets by coaching and modeling appropriate behaviors.
• Oversees store premises to ensure professional and welcoming customer areas.

Skills

Leadership

Communication

Customer service

Analytical skills

Microsoft Office

Education

Undergraduate degree or equivalent experience

Notary License (preferred)

Tools

Microsoft Office

Job description

The Store Manager I at TD Bank Group (TD) in Allston, Massachusetts leads a small store team to grow deposits and loans while delivering exceptional customer experiences and maintaining TD’s brand standards.

The role requires coaching and developing staff, managing performance, and guiding customers to the right specialists to meet their financial goals, with emphasis on risk-aware operations and strong community presence.