Store Lead - Financial Services & Customer Experience

Great Lakes Specialty Finance; Fond du Lac (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager to serve as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store brands in Wisconsin. The role focuses on delivering outstanding customer service and ensuring regulatory compliance across store operations.

You will support store leadership, supervise staff, manage cash handling, and help meet sales and service goals while maintaining a compliant customer experience in the local community.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ year of experience in sales, customer service, and/or cash handling.
• Strong customer service, active listening, and verbal and written communication skills.
• Must have own personal reliable transportation and valid Driver's License with insurance.
• Willingness to uphold core values of accountability, inclusivity, transparency, and focus.

Responsibilities

• Serve and educate customers on product options that meet their needs.
• Escalate issues to store manager or corporate office when needed.
• Answer telephone inquiries and process customer applications.
• Perform outbound sales, courtesy, and collection calls per regulations.
• Handle and count currency, cash, and coins with a cash drawer and deposits.
• Balance batch receipts and assist with end-of-day discrepancies.
• Process all transactions accurately per company policy (loans, check cashing, Net Spend).
• Comply with federal/state regulations and company policies.
• Complete compliance trainings in a timely manner.
• Other duties as assigned.

Skills

Customer service

Active listening

Verbal & written communication

Microsoft Office

Multitasking

Autonomous work

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager to serve as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store brands in Wisconsin. The role focuses on delivering outstanding customer service and ensuring regulatory compliance across store operations.

You will support store leadership, supervise staff, manage cash handling, and help meet sales and service goals while maintaining a compliant customer experience in the local community.