Store Lead: Elevate Service & Sales

URBN Urban Outfitters, Inc.; Farmington (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Paid time off

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to assist the store management team in daily operations and to drive sales through genuine customer connections at the Farmington location.

This role reflects the brand, leads by example in delivering extraordinary service, and supports omni‑channel shopping with MPOS/POS and curbside pickup while upholding visual standards. Ideal candidates bring leadership experience, a team‑player mindset, and a willingness to work flexible hours including

Qualifications

• Passion for URBN brand.
• Leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet store needs including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• The Key Holder collaborates with the store management team in the supervision of daily store operations.
• Leads by example to uphold a service culture and deliver extraordinary customer interactions.
• Delivers a seamless omni channel shopping experience using MPOS, POS, and curbside pickup.
• Participates as floor service leader, guiding daily sales goals and key metrics.
• Supports shipment processing, restocking, safety, inventory accuracy, and visual standards.

Skills

Leadership

Team player

Flexible hours

Willing to learn

Brand passion

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to assist the store management team in daily operations and to drive sales through genuine customer connections at the Farmington location.

This role reflects the brand, leads by example in delivering extraordinary service, and supports omni‑channel shopping with MPOS/POS and curbside pickup while upholding visual standards. Ideal candidates bring leadership experience, a team‑player mindset, and a willingness to work flexible hours including