Store Lead: Elevate Service & Drive Sales

Williams-Sonoma, Inc.; New York (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental & vision insurance

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service in New York, NY.

You will support the management team to deliver World-Class service and serve as a role model for customer relationships, while overseeing store supervision and staffing coverage. You will lead the team to deliver an exceptional customer experience, coach colleagues on selling and service, and utilize company resources to achieve sales and business goals.

Qualifications

• Excellent communication and interpersonal skills.
• Proven leadership abilities in a retail setting.
• Strong time management and multitasking capabilities.
• Customer-focused approach with ability to coach staff.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Skills

Excellent communication

Leadership

Time management

Customer service

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service in New York, NY.

You will support the management team to deliver World-Class service and serve as a role model for customer relationships, while overseeing store supervision and staffing coverage. You will lead the team to deliver an exceptional customer experience, coach colleagues on selling and service, and utilize company resources to achieve sales and business goals.