Store Leader: Elevate Customer Experience & Sales

Williams-Sonoma, Inc.; Salt Lake City (UT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Discount on brand products

401(k) plan and investment options

Wellness program

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to lead a customer-focused team in delivering World‑Class service and achieving store goals.

You will supervise staffing, coach associates, and ensure a positive environment that reflects our People First culture while maintaining high standards of service, operations, and client satisfaction. This full-time role requires flexible hours including weekends.

Qualifications

• 2-3 years of retail sales or management experience in a customer service related field.
• Excellent communication, organization and leadership skills.
• Great time management and ability to execute multiple tasks and manage competing priorities.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Skills

Leadership

Communication

Time management

Retail experience

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to lead a customer-focused team in delivering World‑Class service and achieving store goals.

You will supervise staffing, coach associates, and ensure a positive environment that reflects our People First culture while maintaining high standards of service, operations, and client satisfaction. This full-time role requires flexible hours including weekends.