Store Lead: Elevate Customer Experience & Ops

FIGS, Inc.; Scottsdale (AZ); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) with company match

Discounts on FIGS products

Parental leave and meaningful time off

Disability insurance and life coverage

Pet discount

Résumé du poste

FIGS, Inc. is seeking a Full-Time Community Hub Lead (Key Holder) for our Scottsdale store. You will be the face of FIGS in-store, delivering an amazing shopping experience while supporting daily store operations and events.

You will report to the Store Manager and help drive sales, inventory, and customer engagement. You will lead with energy, train teammates, and uphold store safety and cash-handling procedures.

Qualifications

• 2+ years of retail sales experience.
• Fluency in English; Spanish a plus.
• Strong interpersonal and communication skills.

Responsabilités

• Welcome and engage customers in meaningful conversations about FIGS’ brand and mission.
• Educate customers on products, highlighting fabric, fit, and function.
• Assist customers with finding the right style, size, and color, suggesting complementary products.
• Anticipate customer needs and deliver an exceptional FIGS experience.
• Support all cash wrap activities (purchases, returns, exchanges).
• Assist with opening and closing the store.
• Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean.
• Participate in inventory management—from cycle counts to sharing replenishment insights.
• Track sales to ensure daily goals are met.
• Support planning and execution of in-store events and initiatives.
• Team Support: Train, coach, and mentor new and existing team members.

Connaissances

Retail sales

Customer service

English fluency

Shopify POS

Outils

Shopify POS

Description du poste

FIGS, Inc. is seeking a Full-Time Community Hub Lead (Key Holder) for our Scottsdale store. You will be the face of FIGS in-store, delivering an amazing shopping experience while supporting daily store operations and events.

You will report to the Store Manager and help drive sales, inventory, and customer engagement. You will lead with energy, train teammates, and uphold store safety and cash-handling procedures.