Store Lead: Customer Experience & Ops

FIGS; Scottsdale (AZ); On-site; USD 25,000 - 28,000; Full time

Job summary

FIGS is seeking a Full-Time Community Hub Lead (Key Holder) for our Scottsdale store. You will be the face of FIGS, delivering an outstanding in-store shopping experience while assisting with store operations and reporting to the Store Manager.

You’ll lead customer interactions, educate on fabrics and fit, manage cash wrap, assist with opening/closing, and mentor teammates. Fluency in English is required with Spanish a plus.

Qualifications

• 2+ years of retail sales experience.
• Fluency in English required; conversational Spanish a plus.
• Basic retail math and computer skills; Shopify POS experience a plus.
• Attention to detail and problem-solving in a fast-paced environment.

Responsibilities

• Customer Experience: Welcome and engage customers in meaningful conversations about FIGS’ brand and mission.
• Educate customers on products, highlighting fabric, fit, and function.
• Assist customers with finding the right style, size, and color, suggesting complementary products.
• Anticipate customer needs and deliver an exceptional FIGS experience.
• Support all cash wrap activities (purchases, returns, exchanges).
• Store Operations: Assist with opening and closing the store.
• Maintain store appearance, stock, and cleanliness; participate in inventory management.
• Track sales to ensure daily goals are met; support in-store events.
• Leadership & Oversight: Train, coach, and mentor team members; operate as Manager-on-Duty when needed.
• Uphold safety, loss prevention, and cash-handling procedures; report insights to HQ.

Skills

Retail sales experience

English fluency

Retail math

Shopify POS

Attention to detail

Problem-solving

Spanish conversational

Tools

POS systems

Inventory management software

Job description

FIGS is seeking a Full-Time Community Hub Lead (Key Holder) for our Scottsdale store. You will be the face of FIGS, delivering an outstanding in-store shopping experience while assisting with store operations and reporting to the Store Manager.

You’ll lead customer interactions, educate on fabrics and fit, manage cash wrap, assist with opening/closing, and mentor teammates. Fluency in English is required with Spanish a plus.