Store Lead & Customer Experience Coach (Part-Time)

Figs, Inc.; Chicago (IL); Hybrid; USD 28,000 - 30,000; Part time

Benefits offered by this job

Health benefits

401(k) match

Product discounts

Life insurance

Job summary

FIGS, Inc. is seeking a Part-Time Community Hub Lead (Key Holder) in Chicago to provide customers with an awesome and memorable in-store shopping experience, while assisting with all aspects of store operations. This role reports to the General Store Manager.

You’ll drive customer experience, educate on products, and ensure smooth daily operations, including opening/closing, inventory, and events. Leadership duties include coaching team members and acting as MOD when needed.

Qualifications

• 2+ years of retail sales experience.
• Fluency in English; conversational Spanish a plus.
• Basic retail math and computer skills.
• Shopify POS experience a plus.
• Attention to detail and problem-solving in a fast-paced environment.

Responsibilities

• Welcome and engage customers in meaningful conversations about FIGS' brand and mission.
• Educate customers on products, highlighting fabric, fit, and function.
• Assist customers with finding the right style, size, and color, suggesting complementary products.
• Anticipate customer needs and deliver an exceptional FIGS experience.
• Support all cash wrap activities (purchases, returns, exchanges).
• Assist with opening and closing the store.
• Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean.
• Participate in inventory management - from cycle counts to sharing replenishment insights.
• Track sales to ensure daily goals are met.
• Support planning and execution of in-store events and initiatives.
• Train, coach, and mentor new and existing team members, providing real-time feedback and fostering a culture of growth and positivity.
• Serve as Manager-on-Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem-solving.
• Uphold safety, loss prevention, and cash-handling procedures while maintaining compliance with company policies.
• Provide store leadership and HQ with feedback on sales trends, customer insights, and operational needs.

Skills

Retail sales

English fluency

Spanish (conversational)

Retail math

Cash handling

Tools

Shopify POS

Job description

FIGS, Inc. is seeking a Part-Time Community Hub Lead (Key Holder) in Chicago to provide customers with an awesome and memorable in-store shopping experience, while assisting with all aspects of store operations. This role reports to the General Store Manager.

You’ll drive customer experience, educate on products, and ensure smooth daily operations, including opening/closing, inventory, and events. Leadership duties include coaching team members and acting as MOD when needed.