Part-Time Store Lead & Customer Experience Champion

FIGS; Chicago (IL); Sur place; USD 28 000 - 30 000; Temps partiel

Résumé du poste

FIGS is seeking a Part-Time Community Hub Lead (Key Holder) to deliver an outstanding in-store experience while supporting store operations. You will report to the General Store Manager and help train staff, manage POS transactions, and contribute to events and daily goals.

Qualified candidates have 2+ years in retail, are flexible with weekends/holidays, and communicate well in English. Experience with Shopify POS is a plus, and a positive, energetic attitude is essential.

Qualifications

• 2+ years of retail sales experience.
• Fluency in English required; conversational Spanish a plus.
• Flexible schedule, including weekends and holidays.
• Basic retail math and computer skills; Shopify POS experience a plus.

Responsabilités

• Welcome and engage customers in conversations about FIGS’ brand and mission.
• Educate customers on products, highlighting fabric, fit, and function.
• Assist customers with finding the right style, size, and color; suggest complementary products.
• Anticipate customer needs and deliver an exceptional FIGS experience.
• Support all cash wrap activities (purchases, returns, exchanges).
• Assist with opening and closing the store; maintain store appearance and stock levels.
• Participate in inventory management and track sales to meet daily goals.

Connaissances

Customer service

Communication

Retail experience

English fluency

Problem-solving

Attention to detail

POS experience

Outils

Shopify POS

Description du poste

FIGS is seeking a Part-Time Community Hub Lead (Key Holder) to deliver an outstanding in-store experience while supporting store operations. You will report to the General Store Manager and help train staff, manage POS transactions, and contribute to events and daily goals.

Qualified candidates have 2+ years in retail, are flexible with weekends/holidays, and communicate well in English. Experience with Shopify POS is a plus, and a positive, energetic attitude is essential.