Store Lead: Customer Experience & Team Growth

Good-Day-Farm; West Alton (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Good-Day-Farm in West Alton, Missouri is seeking a Lead to join the store management team. You will drive performance, foster an inclusive culture, and ensure exceptional customer service at every touchpoint.

The role blends hands-on leadership with operational know-how, emphasizing cannabis education and a strong sales focus to meet revenue targets and maintain compliance across the store, inventory, and POS systems.

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.

Responsibilities

• Lead and assist in staff training and development; create daily huddles and zone charts.
• Promote a positive store culture; role model the company way and customer experiences.
• Build relationships with customers and coach team in service excellence.
• Manage inventory processes, reconciliation, and loss prevention.
• Oversee daily cash handling, till setup, and nightly deposits.
• Support store opening/closing duties and maintain facility upkeep.

Skills

Leadership

Communication

Organizational skills

Cash handling

Tools

POS systems

Dutchie

METRC

Job description

Good-Day-Farm in West Alton, Missouri is seeking a Lead to join the store management team. You will drive performance, foster an inclusive culture, and ensure exceptional customer service at every touchpoint.

The role blends hands-on leadership with operational know-how, emphasizing cannabis education and a strong sales focus to meet revenue targets and maintain compliance across the store, inventory, and POS systems.