Store Lead - Customer Experience & Team Coach

The Children's Place

Greensboro (NC)

Hybrid

USD 42,000 - 54,000

Full time

3 days ago

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Job summary

The Children's Place in Greensboro, NC is hiring a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty responsibilities. You will model brand standards, engage customers, and coach associates to develop skills and meet store goals.

Ideal candidates have 1-3 years of retail experience, a high school diploma, and strong communication and organizational abilities.

Qualifications

High school diploma or equivalent required.
1-3 years of retail experience preferred.
Must be at least 18 years old.

Responsibilities

Assist in developing talent through coaching conversations with associates.
Partner with Store Manager to address performance concerns.
Support participation in company training and development initiatives.
Provide timely, objective feedback daily and during reviews.
Motivate associates to build brand loyalty and positive store environment.
Lead by example with exceptional customer service on the sales floor.
Maintain store standards and brand integrity.
Support leadership to maximize productivity via operations, product knowledge, and customer service.
Participate in Leader on Duty (LOD) program to improve customer experience and store profitability.
Process payroll weekly and adjust schedules as needed.
Keep stockroom organized and compliant with policies and CRE/Safety standards.