Store Lead & Talent Coach – Elevate Customer Experience

The Children's Place; Town of Charlotte (NY); On-site; USD 40,000 - 48,000; Full time

Job summary

The Children’s Place in Charlotte, NC is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap, opening/closing procedures, and acting as Leader on Duty (LOD).

You will represent the brand, engage customers, uphold store standards, coach associates, and drive store profitability with smart scheduling and payroll management. A strong focus on teamwork and service is required.

Qualifications

• High school diploma or equivalent is required.
• 1-3 years of retail experience preferred.
• Candidate must be at least 18 years old.

Responsibilities

• Assist in developing talent through training and coaching.
• Partner with Store Manager to address performance concerns.
• Support company training and development initiatives.
• Provide timely feedback and maintain store standards.
• Motivate associates to build brand loyalty and deliver strong service.
• Model excellent customer service on the sales floor.
• Represent the company professionally and uphold brand integrity.
• Support productivity through operations and product knowledge.
• Participate in Leader on Duty program to drive profitability.
• Process payroll weekly and adjust schedules as needed.
• Maintain organized stockroom and ensure safety standards.

Skills

Customer engagement

Detail oriented

Task prioritization

Team environment

Performance feedback

Self-development

Effective communicator

Adaptable

Time management

Microsoft Office

Internal applications

Flexible schedule

Education

High school diploma or equivalent

Retail experience 1-3 years

Must be at least 18

Job description

The Children’s Place in Charlotte, NC is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap, opening/closing procedures, and acting as Leader on Duty (LOD).

You will represent the brand, engage customers, uphold store standards, coach associates, and drive store profitability with smart scheduling and payroll management. A strong focus on teamwork and service is required.