Store Lead & Customer Experience Coach

The Children's Place; United States; On-site; USD 39,000 - 52,000; Full time

Job summary

The Children's Place in Lakewood, California is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and leading on duty shifts. You will uphold brand standards, engage customers, and contribute to employee development.

Qualities include strong communication, teamwork, and a focus on customer service. A high school diploma and 1–3 years of retail experience are required; availability to work a flexible schedule, including weekends, is

Qualifications

• High school diploma or equivalent.
• 1–3 years of retail experience.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through training of associates and coaching conversations.
• Partner with Store Manager to address performance concerns.
• Support and participate in training and development initiatives.
• Foster a positive work environment and provide timely feedback.
• Assess performance and provide feedback during reviews.
• Motivate associates to build brand loyalty and a positive store environment.
• Model exceptional customer service and maintain brand standards.
• Represent the company professionally.
• Support management to maximize productivity through operations and product knowledge, customer service and store initiatives.
• Participate in Leader on Duty (LOD) program to enhance customer experience and drive profitability while managing payroll.
• Process payroll weekly and adjust schedules as needed.
• Maintain a clean, organized stockroom and adhere to policies.
• Ensure CRE Standards & Safety requirements are met.

Skills

Customer engagement

Detail oriented

Task prioritization

Team environment

Performance feedback

Self-development

Effective communication

Adaptable

Time management

Microsoft Office

Internal applications

Flexible schedule

Ladder usage awareness

Education

High school diploma or equivalent

Tools

Microsoft Office

Internal applications

Job description

The Children's Place in Lakewood, California is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and leading on duty shifts. You will uphold brand standards, engage customers, and contribute to employee development.

Qualities include strong communication, teamwork, and a focus on customer service. A high school diploma and 1–3 years of retail experience are required; availability to work a flexible schedule, including weekends, is