Store Lead — Customer Experience & Team Coach

Pop-Mart-Americas-Inc.; Glendale (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Family leave

Job summary

POP MART in Glendale, CA is seeking a Sales Lead to serve as Leader on Duty and drive an exceptional customer experience. You will coach sales associates, coach customers and lead by example to achieve store KPIs.

You will also manage visual merchandising, inventory, and POS activities while supporting product launches and brand collaborations. Flexibility for evenings and weekends is required.

Qualifications

• 1+ years of retail experience; leadership or keyholder experience preferred.
• Passion for delivering exceptional customer experiences and leading by example.
• Strong communication, coaching, and interpersonal skills.
• Ability to prioritize tasks in a fast-paced retail environment.

Responsibilities

• Lead by example as Leader on Duty to ensure smooth daily operations.
• Coach and motivate Sales Associates to achieve store performance goals.
• Drive sales performance and promote key product categories and exclusive collections.

Skills

Retail leadership

Customer service

Team coaching

POS proficiency

Education

High School Diploma

Tools

POS system

Job description

POP MART in Glendale, CA is seeking a Sales Lead to serve as Leader on Duty and drive an exceptional customer experience. You will coach sales associates, coach customers and lead by example to achieve store KPIs.

You will also manage visual merchandising, inventory, and POS activities while supporting product launches and brand collaborations. Flexibility for evenings and weekends is required.