Store Sales Lead - Customer Experience & Ops

POP MART; Maryland; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Market-competitive packages

Opportunities to learn and lead

Career development

Job summary

POP MART is seeking a part-time Sales Lead for its U.S. stores. This role will open/close the store, supervise sales staff, and ensure a top-tier customer experience while maintaining store operations according to POP MART standards.

The ideal candidate has retail leadership experience, strong communication skills, and is able to work nights, weekends, and holidays. This position reports to the Store Manager and supports marketing events and product sales.

Qualifications

• Minimum 1 year of retail store experience; supervisory or lead role preferred.
• Confident engaging customers to deliver a great experience.
• Ability to work independently in a fast-paced environment.
• Ability to use data/metrics to back up decisions and improve performance.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Supervise sales floor and motivate team to hit goals.
• Serve as on-duty leader when Store Manager/ASM unavailable.
• Maintain a clean, safe, and organized store environment.
• Lead store to reflect POP MART’s brand image and values.
• Support marketing events and in-store activations.
• Assist RoboShop operations as needed.
• Drive sales of key products like Blind boxes, MEGA, and accessories.
• Assist with visual merchandising or inventory management as assigned.

Skills

Retail experience

Leadership

Customer service

Data-driven decisions

Education

High School Diploma

Job description

POP MART is seeking a part-time Sales Lead for its U.S. stores. This role will open/close the store, supervise sales staff, and ensure a top-tier customer experience while maintaining store operations according to POP MART standards.

The ideal candidate has retail leadership experience, strong communication skills, and is able to work nights, weekends, and holidays. This position reports to the Store Manager and supports marketing events and product sales.