Lead Embroidery Specialist — Retail Hub Operator

FIGS, Inc.; Scottsdale (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Premium medical, dental & vision

401(k) with company match

Stock Purchase Plan (discount)

Parental leave

Employee discounts on FIGS products

Job summary

FIGS, Inc. is seeking a Full-Time Lead Suture Specialist (Embroidery Machine Operator) to manage embroidery operations at our Scottsdale Community Hub. You will read orders, load designs, set up machines, trim and package, and coordinate with the retail team to meet deadlines.

You will supervise workflow, uphold quality standards, train team members, and ensure safety compliance while collaborating with store leadership and HQ to share trends and feedback.

Qualifications

• Flexible schedule with availability to work weekends.
• Strong organizational and time management skills; ability to manage multiple embroidery orders simultaneously.
• Experience operating and troubleshooting embroidery machines (Barudan experience a plus).
• Experience with single-head embroidery machines and embroidery software (Wilcom, Pulse or equivalent).
• Familiarity with preventative maintenance programs and coordinating third-party servicing.

Responsibilities

• Read, interpret, and complete embroidery orders accurately.
• Set up embroidery machines (design loading, thread selection, hooping, trimming, packaging).
• Track and communicate order status with the retail team.
• Inspect merchandise against order specs and perform adjustments or repairs as needed.
• Steam and prepare garments for customers.
• Oversee embroidery workflow to ensure on-time completion.
• Establish and monitor embroidery quality standards across products.

Skills

Embroidery machines

Quality control

Time management

Maintenance skills

Training & mentoring

Tools

Wilcom

Pulse

Barudan

Job description

FIGS, Inc. is seeking a Full-Time Lead Suture Specialist (Embroidery Machine Operator) to manage embroidery operations at our Scottsdale Community Hub. You will read orders, load designs, set up machines, trim and package, and coordinate with the retail team to meet deadlines.

You will supervise workflow, uphold quality standards, train team members, and ensure safety compliance while collaborating with store leadership and HQ to share trends and feedback.