Store Lead - Customer Experience & Ops

FedEx Office; Portland (ME); On-site; USD 57,308,000 - 71,635,000; Full time

Job summary

FedEx Office in Portland, ME is seeking a Store Assistant Manager to lead the store team, ensuring a consistent and positive customer experience across production, retail, and shipping workflows.

You will assist in supervising all operations, handle payroll-related tasks, training, and daily close-out duties, and report to the Store Manager while upholding FedEx Office policies in a fast-paced environment.

Qualifications

• Customer service skills required to deliver friendly, expert service.
• Ability to supervise and collaborate with team members.
• Strong communication and interpersonal skills for broad store interactions.

Responsibilities

• Demonstrates consultative service to ensure friendly customer experiences.
• Evaluates team efficiency and productivity to improve service quality.
• Resolves customer disputes to ensure satisfaction and timely resolution.
• Oversees store operations including production, retail, and shipping to maintain cleanliness and professionalism.

Skills

Customer service

Team supervision

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in Portland, ME is seeking a Store Assistant Manager to lead the store team, ensuring a consistent and positive customer experience across production, retail, and shipping workflows.

You will assist in supervising all operations, handle payroll-related tasks, training, and daily close-out duties, and report to the Store Manager while upholding FedEx Office policies in a fast-paced environment.