Store Lead — Customer Experience & Operations Supervisor

FedEx Office; Bend (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

FedEx Office in Bend, OR is seeking a Store Assistant Manager to lead a store business unit and ensure a consistent, positive customer experience across production, retail, and shipping workflows.

You will supervise and coach team members, monitor operations, manage payroll and POS close-outs, and assist the Store Manager with hiring and performance management. This role requires adaptability in a fast-paced environment and a focus on quality and service.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants and assists Store Manager with the hiring of team members.
• Coaches, counsels and provides feedback to team members on their performance.
• Oversees shipping related services and activities.
• Communicates daily/weekly/monthly goals and KPIs to the team.

Skills

Customer service

Supervisory experience

Team leadership

Communication

Education

High School diploma or equivalent

Tools

POS system

Job description

FedEx Office in Bend, OR is seeking a Store Assistant Manager to lead a store business unit and ensure a consistent, positive customer experience across production, retail, and shipping workflows.

You will supervise and coach team members, monitor operations, manage payroll and POS close-outs, and assist the Store Manager with hiring and performance management. This role requires adaptability in a fast-paced environment and a focus on quality and service.