Store Lead: Customer Experience & Ops

Torrid; Lansing (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

50% associate discount

401K with company match

Tuition reimbursement

Mental health resources

Sick time (where legally required)

Job summary

Torrid is seeking a Keyholder in Lansing, MI, responsible for supporting the management team and ensuring a great shopping experience for customers. You will help achieve company objectives while managing daily store operations.

The ideal candidate has previous retail management experience, shows strong leadership, and is committed to customer service. The position offers benefits including a 50% associate discount, 401K with company match, and tuition reimbursement.

Qualifications

• Previous retail management experience in a similar role is preferred.
• Ability to create an amazing customer experience in a fast-paced environment.
• Flexibility to adapt to changes in retail and fashion.

Responsibilities

• Support store management team in daily operations and customer service.
• Ensure achievement of company objectives and KPI goals.
• Perform register functions and drive add-on sales.

Skills

Leadership

Customer service

Sales performance

Flexibility

Fashion awareness

Multitasking

Job description

Torrid is seeking a Keyholder in Lansing, MI, responsible for supporting the management team and ensuring a great shopping experience for customers. You will help achieve company objectives while managing daily store operations.

The ideal candidate has previous retail management experience, shows strong leadership, and is committed to customer service. The position offers benefits including a 50% associate discount, 401K with company match, and tuition reimbursement.