Store Lead: Customer Experience & Operations

Dollar General; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Dollar General is seeking an Assistant Store Manager in Knoxville, TN to support Store Manager with daily operations and customer-focused leadership. The role includes supervising staff, merchandising, deposits, and ensuring profitability and asset protection.

The ideal candidate has retail experience, supervisory exposure, and strong cash handling skills. This position requires flexibility to open/close and travel between local stores as needed.

Qualifications

• High school diploma or equivalent strongly preferred.
• One year of experience in a retail environment and six months supervisory experience preferred.
• Strong customer service and cash handling skills.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service

Communication

Problem solving

Organization

Reading documents

Cash handling

Cash deposits

Store operations

Team supervision

Education

High school diploma or equivalent

Job description

Dollar General is seeking an Assistant Store Manager in Knoxville, TN to support Store Manager with daily operations and customer-focused leadership. The role includes supervising staff, merchandising, deposits, and ensuring profitability and asset protection.

The ideal candidate has retail experience, supervisory exposure, and strong cash handling skills. This position requires flexibility to open/close and travel between local stores as needed.