Store Team Lead - Customer Experience & Merch Ops

Dollar General; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Dollar General is seeking an Assistant Store Manager in Knoxville to help run a clean, well-organized store focused on the customer. You will assist with supervising staff, merchandising, and handling deposits, while protecting company assets and reducing losses.

You will participate in scheduling, training, safety meetings, and enforcing store policies. Responsibilities include stocking, cashiering, inventory control, planograms, and leadership in the Store Manager's absence.

Qualifications

• High school diploma or equivalent strongly preferred.
• One year of experience in a retail environment and six months supervisory experience preferred.
• Strong customer service and communication skills are required.
• Ability to manage cashiering and paperwork with attention to detail.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service leadership

Supervision

Merchandise presentation

Cash handling

Cashier accountability

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Retail supervisory experience 6+ months

Tools

Cash register

Scanner

Pricing guns

Job description

Dollar General is seeking an Assistant Store Manager in Knoxville to help run a clean, well-organized store focused on the customer. You will assist with supervising staff, merchandising, and handling deposits, while protecting company assets and reducing losses.

You will participate in scheduling, training, safety meetings, and enforcing store policies. Responsibilities include stocking, cashiering, inventory control, planograms, and leadership in the Store Manager's absence.