Store Lead: Customer Experience & Operations

Walgreens Co.; Johnson City (TN); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Walgreens Co. is hiring for a keyholder/leadership role in Johnson City, TN. You will open and close the store when management is not present, handle cash and refunds, and ensure the floor and stock room are ready for the business day.

You will engage with customers, model service best practices, supervise teammates, and assist with displays, pricing, and backroom operations while maintaining compliance with policies and local regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including start-ups, cash handling, and readiness for business.
• Complete returns, order voids, refunds, and cash drops; provide change at registers.
• Engage customers to deliver a distinctive and delightful experience and resolve issues.

Skills

Leadership

Customer service

Communication

English fluency

Education

Pharmacy license or PTCB certification

Job description

Walgreens Co. is hiring for a keyholder/leadership role in Johnson City, TN. You will open and close the store when management is not present, handle cash and refunds, and ensure the floor and stock room are ready for the business day.

You will engage with customers, model service best practices, supervise teammates, and assist with displays, pricing, and backroom operations while maintaining compliance with policies and local regulations.