Shift Lead: Retail Ops & Customer Experience

Walgreens Co.; Kingsport (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Kingsport, TN is seeking a dependable team member to open or close the store in the absence of management, handle cash, process refunds, and maintain accurate pricing and signage.

You will greet customers, assist with products and services, and help resolve issues to ensure a positive, seamless shopping experience. The role emphasizes stocking, backroom organization, and collaboration with the management team to ensure regulatory compliance and smooth daily operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• Arrest and conviction records may be considered in hiring.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes cash drops to the safe and provides change at registers.
• Models and delivers a delightful customer experience.
• Greet and assist customers with products and services; resolve issues to ensure satisfaction.
• Assist with vendor deliveries and backroom organization; maintain price accuracy and signage.

Skills

Leadership experience

English fluency

Store inventory knowledge

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. in Kingsport, TN is seeking a dependable team member to open or close the store in the absence of management, handle cash, process refunds, and maintain accurate pricing and signage.

You will greet customers, assist with products and services, and help resolve issues to ensure a positive, seamless shopping experience. The role emphasizes stocking, backroom organization, and collaboration with the management team to ensure regulatory compliance and smooth daily operations.