Store Lead: Customer Experience & Merchandising

Pop Mart Group; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART in the United States is seeking an Assistant Store Manager to lead daily store operations, open and close duties, and deliver a superior customer experience.

You will manage Brand Associates, set performance goals, maintain store standards, and support in-store events, merchandising, and inventory tasks. The role requires 2+ years of retail leadership, ability to lift 50 lbs, and flexible hours including nights and weekends.

Qualifications

• More than 2 years of store leadership experience in retail.
• Ability to lift large boxes up to 50 lbs.
• Confident and comfortable engaging customers to deliver great customer experience.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
• Ability to adapt to a fast-paced environment and implement new standardization directives.
• You are 18 years old or older.
• Must be able to work flexible hours including nights, weekends, holidays.

Responsibilities

• Manage a team of Brand Associates setting expectations, goals, and develop talent.
• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
• Maintain a clean, organized, and safe store environment for customers, employees, and store products.
• Set high store standards that reflect company brand image, values, and culture.
• Support company events and merchandising initiatives and inventory management.

Skills

Retail experience

Customer engagement

Data-driven decisions

Adaptability

Age 18+

Independent work

Education

High School Diploma

Job description

POP MART in the United States is seeking an Assistant Store Manager to lead daily store operations, open and close duties, and deliver a superior customer experience.

You will manage Brand Associates, set performance goals, maintain store standards, and support in-store events, merchandising, and inventory tasks. The role requires 2+ years of retail leadership, ability to lift 50 lbs, and flexible hours including nights and weekends.