Store Lead - Retail Ops & Visual Merch (Flexible Hours)

POP MART Americas Inc.; Tacoma (WA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

On-the-job training

Career development

Job summary

POP MART Americas Inc. is seeking an Assistant Store Manager to lead store operations across the United States, managing a team, driving sales, and delivering an excellent customer experience. You will report to the Store Manager and ensure high standards of store execution.

This role requires flexibility to work nights, weekends, and holidays, with responsibilities spanning visual merchandising, inventory management, and in-store events to support POP MART's growth.

Qualifications

• Retail industry knowledge, skills, and abilities.
• Ability to lift up to 50 lbs.
• Confident and comfortable engaging customers to deliver great customer experience.
• More than 2 years of store leadership experience in retail.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
• Ability to adapt to a fast-paced environment and implement new standardization directives.
• High School Diploma.

Responsibilities

• Manage a team of Brand Associates setting expectations, goals, and develop talent.
• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
• Maintain a clean, organized, and safe store environment for customers, employees, and store products.
• Focused on providing positive customer and employee experience
• Set high store standards that reflects company brand image, values, and culture
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
• Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
• Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Must be able to work flexible hours including nights, weekends, holidays
• Visual Merchandising & Operation (1 or the other depending on store size)
• Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
• Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
• Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
• Works closely with Inventory ASM to determine BOH and warehouse inventory levels
• Required to work specific days of the week depending on Visual/Inventory Management responsibilities
• Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.
• Qualifications:

Skills

Store leadership

Customer engagement

Data-driven decisions

Adaptability

Ethics and integrity

Team communication

Physical stamina

Education

High School Diploma

Job description

POP MART Americas Inc. is seeking an Assistant Store Manager to lead store operations across the United States, managing a team, driving sales, and delivering an excellent customer experience. You will report to the Store Manager and ensure high standards of store execution.

This role requires flexibility to work nights, weekends, and holidays, with responsibilities spanning visual merchandising, inventory management, and in-store events to support POP MART's growth.