Store Operations Manager: Sales & Merchandising

Pop Mart Group; Des Moines (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401k

Health insurance

PTO and sick leave

Job summary

POP MART is seeking an Assistant Store Manager in the United States to lead store operations, ensure smooth opening/closing, and deliver excellent customer experiences. You will guide Brand Associates, meet performance goals, and maintain a safe, well-organized environment while representing POP MART's brand and IP portfolio.

The role requires a strong eye for detail, leadership in a fast-paced retail setting, and flexibility to work nights, weekends, and holidays.

Qualifications

• Retail industry knowledge, skills, and abilities.
• Ability to lift large boxes up to 50 lbs.
• Confident and comfortable engaging customers to deliver great customer experience
• More than 2 years of store leadership experience in retail.
• High level of ethics, values, integrity, and trust.
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Ability to adapt to a fast-paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older
• You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks.

Responsibilities

• Manage a team of Brand Associates setting expectations, goals, and develop talent.
• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
• Maintain a clean, organized, and safe store environment for customers, employees, and store products.
• Focused on providing positive customer and employee experience.
• Set high store standards that reflects company brand image, values, and culture.
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information.
• Support company on marketing events such as in store events, Pop-up events, conventions, new store openings.
• Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed.
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends.
• Drive sales of company key products such as Blind boxes, MEGA, and accessories.
• Must be able to work flexible hours including nights, weekends, holidays

Skills

Retail leadership

Customer service

Team development

Data-driven decisions

Ethics and integrity

Independent work

Education

High School Diploma

Tools

POS systems

Inventory software

Job description

POP MART is seeking an Assistant Store Manager in the United States to lead store operations, ensure smooth opening/closing, and deliver excellent customer experiences. You will guide Brand Associates, meet performance goals, and maintain a safe, well-organized environment while representing POP MART's brand and IP portfolio.

The role requires a strong eye for detail, leadership in a fast-paced retail setting, and flexibility to work nights, weekends, and holidays.