Store Lead & Customer Experience Manager

FedEx; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office in Florida is seeking a Store Assistant Manager to lead a store unit, ensuring a consistent, positive customer experience while supervising team members and overseeing production, retail, self-service, and shipping processes.

You will support the Store Manager, train staff, assist with payroll and daily POS close-out, and uphold FedEx policies to maintain a professional, efficient store environment.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Evaluates the efficiency and productivity of team members in creating positive customer experiences
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
• Manages store operations in the absence of the Store Manager and assists in supervision of team members
• Oversees shipping related services and activities
• Assists Store Manager with payroll, scheduling and daily close-out of POS

Skills

Customer service

Supervisory experience

Team leadership

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in Florida is seeking a Store Assistant Manager to lead a store unit, ensuring a consistent, positive customer experience while supervising team members and overseeing production, retail, self-service, and shipping processes.

You will support the Store Manager, train staff, assist with payroll and daily POS close-out, and uphold FedEx policies to maintain a professional, efficient store environment.