Store Lead: Customer Experience & Operations

FedEx Office; Boynton Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager in Boynton Beach, FL to lead store operations and deliver a consistent, positive customer experience. You will supervise team members, oversee production and retail processes, and assist in payroll and store administration.

Responsibilities include training staff, coaching performance, and ensuring quality control across shipping, pickup, and in-store activities.

Qualifications

• High School diploma or equivalent is required.
• 1+ year of related experience, supervisory experience preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members to create positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and satisfaction.

Skills

Customer service

Supervisory experience

Team leadership

Education

High School diploma or equivalent

Job description

FedEx Office is seeking a Store Assistant Manager in Boynton Beach, FL to lead store operations and deliver a consistent, positive customer experience. You will supervise team members, oversee production and retail processes, and assist in payroll and store administration.

Responsibilities include training staff, coaching performance, and ensuring quality control across shipping, pickup, and in-store activities.