Store Lead: Customer Experience & Operations

FedEx Office; Florida; On-site; USD 52,000 - 66,000; Full time

Job summary

FedEx Office in Florida is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience while supervising team members and daily operations. You will assist in production, retail, shipping, and quality control processes, and help manage payroll and scheduling to support the Store Manager.

This role demands strong leadership, excellent communication, and the ability to work in a fast-paced environment with attention to detail, while

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience.
• Provides training and development of team members on assigned shifts with feedback.

Skills

Supervisory experience

Customer service focus

Team leadership

Education

High School diploma or equivalent education

Job description

FedEx Office in Florida is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience while supervising team members and daily operations. You will assist in production, retail, shipping, and quality control processes, and help manage payroll and scheduling to support the Store Manager.

This role demands strong leadership, excellent communication, and the ability to work in a fast-paced environment with attention to detail, while