Store Experience Lead - Assistant Manager

FedEx; Peters (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager in Florida to lead a store team, oversee daily operations, and ensure a superior customer experience. You will supervise staff, manage shifts, and coordinate shipping, production, and retail activities to meet goals and maintain quality standards.

The role requires a High School diploma or equivalent and at least 1 year of related experience, with supervisory exposure preferred.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of related experience; supervisory experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Demonstrates consultative behaviors to deliver friendly, expert service.
• Evaluates team productivity to create positive customer experiences.
• Resolves customer disputes to ensure timely resolutions and satisfaction.
• Maintains a clean, professional store environment and monitors all operations.
• Oversees shipping, production, and retail processes and assists Store Manager as needed.
• Provides coaching and feedback to team members on performance and policy adherence.

Skills

Customer service

Supervisory experience

Communication skills

Education

High School diploma or equivalent

Job description

FedEx Office is seeking a Store Assistant Manager in Florida to lead a store team, oversee daily operations, and ensure a superior customer experience. You will supervise staff, manage shifts, and coordinate shipping, production, and retail activities to meet goals and maintain quality standards.

The role requires a High School diploma or equivalent and at least 1 year of related experience, with supervisory exposure preferred.