Store Lead: Customer Experience & Operations

FedEx Group; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

FedEx Office in Miami is seeking a Store Assistant Manager to lead a store business unit and ensure a consistent, positive customer experience. You will supervise team members and oversee production, retail, self‑service, shipping and quality control processes, stepping in when the Store Manager is unavailable.

The role focuses on coaching, scheduling, payroll, training compliance, and adherence to policies, while maintaining a clean, professional environment and ensuring goals and quality

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Leads a store business unit, focusing on a consistent and positive customer experience.
• Supervises team members and oversees production, retail, self service, shipping and quality control.
• Manages store in the absence of the Store Manager and performs payroll and scheduling duties.
• Coaches, counsels and provides feedback to team members on performance and adherence to policies.
• Maintains communication with store leadership and ensures deadlines, goals and KPIs are met.
• Oversees shipping related services and activities and enforces company policies.

Skills

Customer service

Team supervision

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in Miami is seeking a Store Assistant Manager to lead a store business unit and ensure a consistent, positive customer experience. You will supervise team members and oversee production, retail, self‑service, shipping and quality control processes, stepping in when the Store Manager is unavailable.

The role focuses on coaching, scheduling, payroll, training compliance, and adherence to policies, while maintaining a clean, professional environment and ensuring goals and quality