Store Lead: Customer Experience & Operations

FedEx Office and Print Services; Peters (FL); On-site; USD 42,000 - 48,000; Full time

Job summary

FedEx Office in Florida seeks a Store Assistant Manager to lead a store unit, drive a positive customer experience, and supervise team members across production, retail, and shipping. You’ll assist in payroll, POS close-out, scheduling, and inventory controls while maintaining quality standards.

Responsibilities include coaching staff, achieving daily/weekly goals, and ensuring timely service with a focus on customer satisfaction. Prior supervisory experience is preferred.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Lead store operations and supervise team members to ensure smooth daily activities.
• Deliver a consistent, positive customer experience across production, retail, and shipping.
• Assist Store Manager with payroll, POS close-out, scheduling, and inventory controls.
• Coach and develop staff, monitor performance, and communicate goals and KPIs.
• Oversee shipping-related services and ensure quality checks are performed.

Education

High School diploma or equivalent

Job description

FedEx Office in Florida seeks a Store Assistant Manager to lead a store unit, drive a positive customer experience, and supervise team members across production, retail, and shipping. You’ll assist in payroll, POS close-out, scheduling, and inventory controls while maintaining quality standards.

Responsibilities include coaching staff, achieving daily/weekly goals, and ensuring timely service with a focus on customer satisfaction. Prior supervisory experience is preferred.