Store Lead: Sales & Experience Architect

POP MART Americas Inc.; Chicago (IL); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Market-competitive packages

Career development

Equal opportunity employer

Job summary

POP MART Americas Inc. in Chicago is seeking a part-time Sales Lead to manage store opening and closing, supervise the sales floor, and ensure an exceptional customer experience.

You will act as the on-duty leader when the Store Manager is unavailable, driving results while maintaining a welcoming environment. The role requires attention to detail, the ability to use data to back up decisions, and flexibility for nights, weekends, and holidays.

Qualifications

• Retail industry knowledge, skills, and abilities.
• Confident and comfortable engaging customers to deliver great customer experience.
• More than 1 year of store retail experience, supervisor or leader experience preferred.
• High level of ethics, values, integrity, and trust.
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
• Ability to adapt to a fast-paced environment and implement new standardization directives.
• Must be 18 years old or older.

Responsibilities

• Supervise the sales floor of Pop Mart employees setting expectations, goals, and motivating team.
• Act as the leader on duty in the store when SM/ASM are not present, focused on delivering results while enabling a positive customer and employee experience.
• Maintain a clean, organized, and safe store environment for customers, employees, and store products.
• Leads store to meet store standards that reflects company brand image, values, and culture.
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information.
• Support company on marketing events such as in store events, Pop-up events, conventions, new store openings.
• Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed.
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends.
• Drive sales of company key products such as Blind boxes, MEGA, and accessories.
• Must be able to work flexible hours including nights, weekends, holidays.

Skills

Retail knowledge

Customer engagement

Store leadership

Data-driven decisions

Adaptability

Attention to detail

Team supervision

Education

High School Diploma

Job description

POP MART Americas Inc. in Chicago is seeking a part-time Sales Lead to manage store opening and closing, supervise the sales floor, and ensure an exceptional customer experience.

You will act as the on-duty leader when the Store Manager is unavailable, driving results while maintaining a welcoming environment. The role requires attention to detail, the ability to use data to back up decisions, and flexibility for nights, weekends, and holidays.